fastnet web design contact

Joomla Ticket Support Bundles

Fastnets ticket support system is for clients to submit and keep track of support tickets relating to their Joomla CMS, flat website, web server issues, extra development & any other issues relating to their website.

Below is an outline of the 3 ways you can pay for your support requirements.


Adhoc Ticket Support Adhoc ticket support is quoted for & given a time prior to commencement of the work and charged at the following rate:

£55.00/hour

Note: Charged at a minimum of £25 and in increments of 30 minutes

This includes
  • Issue solving
  • Remote desktop connection support
  • Remote desktop connection training

2 Hour Ticket Support Bundle The 2 Hour Ticket Support Bundle will be used to commence work straight away upon receipt of a ticket submission. Any extra time required to fulfill your requirements will be advised prior to commencement. All work will be charged at the following rate:

2 hour bundle = £99.00 (£49.50/hour)

Note: Charged at a minimum of £25 and in increments of 30 minutes

This includes
  • Issue solving
  • Remote desktop connection support
  • Remote desktop connection training

4 Hour Ticket Support Bundle The 4 Hour Ticket Support Bundle will be used to commence work straight away upon receipt of a ticket submission. Any extra time required to fulfill your requirements will be advised prior to commencement. All work will be charged at the following rate:

4 hour bundle = £190.00 (£47.50/hour)

Note: Charged at a minimum of £25 and in increments of 30 minutes

This includes
  • Issue solving
  • Remote desktop connection support
  • Remote desktop connection training

8 Hour Ticket Support Bundle The 8 Hour Ticket Support Bundle will be used to commence work upon receipt of a ticket submission. Any extra time required to fulfill your requirements will be advised prior to commencement. All work will be charged at the following rate:

8 hour bundle = £340.00 (£42.50/hour)


Charged at a minimum of £25 and in increments of 30 minutes

This includes
  • Issue solving
  • Remote desktop connection support
  • Remote desktop connection training
© Copyright FastnetWebDesign 2012
Joomla v2.5 Twitter Bootstrap Conversion & CMS by www.fastnetwebdesign.co.uk