Fastnets ticket support system is for clients to submit and keep track of support tickets relating to their Joomla CMS, flat website, web server issues, extra development & any other issues relating to their website.
Below is an outline of the 3 ways you can pay for your support requirements.
Adhoc Ticket Support Adhoc ticket support is quoted for & given a time prior to commencement of the work and charged at the following rate:
£55.00/hourNote: Charged at a minimum of £25 and in increments of 30 minutes
This includes
- Issue solving
- Remote desktop connection support
- Remote desktop connection training
2 Hour Ticket Support Bundle The 2 Hour Ticket Support Bundle will be used to commence work straight away upon receipt of a ticket submission. Any extra time required to fulfill your requirements will be advised prior to commencement. All work will be charged at the following rate:
2 hour bundle = £99.00 (£49.50/hour) Note: Charged at a minimum of £25 and in increments of 30 minutes
This includes
- Issue solving
- Remote desktop connection support
- Remote desktop connection training
4 Hour Ticket Support Bundle The 4 Hour Ticket Support Bundle will be used to commence work straight away upon receipt of a ticket submission. Any extra time required to fulfill your requirements will be advised prior to commencement. All work will be charged at the following rate:
4 hour bundle = £190.00 (£47.50/hour)Note: Charged at a minimum of £25 and in increments of 30 minutes
This includes
- Issue solving
- Remote desktop connection support
- Remote desktop connection training
8 Hour Ticket Support Bundle The 8 Hour Ticket Support Bundle will be used to commence work upon receipt of a ticket submission. Any extra time required to fulfill your requirements will be advised prior to commencement. All work will be charged at the following rate:
8 hour bundle = £340.00 (£42.50/hour)Charged at a minimum of £25 and in increments of 30 minutes
This includes
- Issue solving
- Remote desktop connection support
- Remote desktop connection training
